1. Deposit & Payments
1.1.
A
provisional booking will be accepted by the caravan owners, subject to
receiving a non-refundable 20% deposit and return of complete forms within 5
working days. After this period, if payment is still outstanding we reserve the
right to re-let the break.
1.2.
The
remaining balance must be paid before 10 weeks prior to the commencement of the
break. If the payment is still outstanding at 10 weeks, we reserve the right to
re-let the break with no notice and refunds may be given in accordance with our
cancellation policy in section 4.
1.3.
A
£100 security bond is required for each break and each caravan, this must be
paid before 10 weeks prior to the commencement of the break. Final booking
documents will not be released until paid, we reserve the right to re-let the break
and refunds may be given in accordance with our cancellation policy in section
4. The bond is fully refundable at the end of the hire period and will be
returned within 10 working days after inspection of the caravan. The caravan
owners reserve the right to withhold some or the entire damage bond / or bill
the hirer for the additional cost of: a) replacing and/or repairing all damages
b) All breakages c) charges for cleaning the caravan or removing stains or
replacing as new.
The
Hirer must inform the caravan owners within 12 hours of arrival of all defects,
inventory shortages and / or breakages. Failure to do so will result in you,
the hirer being responsible.
The
caravan owners reserve the right to increase the security bond at their
discretion.
1.4.
It
is advised the Hirer, contacts the caravan owners to make them aware when a
payment has been made to avoid delays to the confirmation of their break. We
accept no responsibility for instances where breaks have been re-let but the
Hirer has not contacted the caravan owners to make them aware of payments.
1.5.
Any
additional costs incurred by the caravan owners, such as but not limited to
insufficient payment of postage will be added on to the remaining balance of
the break.
1.6.
Upon
leaving the caravan, the security bond will be refunded to the hirer if it has
been paid, if a security bond in the form of a cheque has been provided, it
will be securely disposed of 10 working days after the break has ended. If you
wish for the security bond to be returned, you, the hirer must confirm this in
writing prior to the commencement of the break.
2. Ticketed Breaks
2.1.
If
the break booked is a ticketed event – will be pointed out upon booking, Clause
1.1 is superseded by clause 2.1. A provisional booking will be accepted by the
caravan owners, subject to receiving the total cost of all tickets required and
return of complete forms within 5 working days. After this period, if payment
is still outstanding we reserve the right to re-let the break.
3. Late Bookings
3.1.
For
breaks commencing within 10 weeks, a provisional booking will be accepted by
the caravan owners, subject to receiving full payment including security bond
and complete forms within 5 working days. After this period, if payment is
still outstanding we reserve the right to re-let the break.
4. Cancellations
4.1.
In
the event of a cancellation, the hirer must confirm this in writing to the
caravan owners.
4.2.
No
refund will be made to the hirer whose break has commenced and who vacates the
caravan for any reason including emergency at home.
4.3.
Cancellations
acknowledged greater than 70 days before the commencement of the break, the
deposit plus a £10 administration charge will not be refunded, any additional
monies will be returned to the hirer.
4.4.
Cancellations
acknowledged less than 70 days inclusive before the commencement of the break,
no monies will be returned to the hirer.
4.5.
Under
no circumstances is the hirer allowed to sublet the break to another party, if
found, no monies are to be returned to the hirer, the break cancelled and the
occupants of the caravan will be asked to leave site.
4.6.
In
the case of extreme weather conditions including acts of god, we are not liable
to offer any refunds.
4.7.
If
you wish to change the commencement of your holiday after paying your deposit,
please refer to our cancellation policy in section 4.
5. Restrictions
5.1.
Only
persons named on the booking for may occupy the caravan.
5.2.
The
hirer shall notify the caravan owners in writing with any changes to person(s)
listed on the booking form at the earliest possible opportunity and in any
event, prior to the arrival at the holiday park.
5.3.
Bookings
will only be accepted from hirers predominantly 25 years of age or over. No
single sex parties.
6. General Booking Terms
6.1.
If
you wish to add or remove persons to the booking, the owners must be informed
and agree to changes by 12 weeks before the commencement of the break. The
addition and removal of persons from the booking after this cut off are chargeable
at a cost of £15 per amendment.
6.2.
The
hirer is responsible for providing all required information for the party and
ensuring the information they provide is correct.
6.3.
The
hirer is responsible for ensuring that all members onsite are listed on the
booking form.
6.4.
We
cannot accept liability for personal injury or the loss or damage of your
personal belongings. We recommend that you purchase some form of holiday
insurance to cover you against this.
6.5.
Whilst
every effort is made to repair any problems with equipment inside the caravan
such as TVs, Freeview boxes, CD players etc., we cannot make any refunds for
items not working.
6.6.
Any
changes to advertised entertainment or facilities on resort is beyond our
control, we cannot accept any responsibility for this. We will try to contact
you if the entertainment has changed.
6.7.
Gas
and electricity is included in the booking price.
6.8.
The
hirer must give access to the holiday caravan as / when required to the caravan
owners, holiday park owners and their staff / agents.
6.9.
The
caravan owners reserve the right to refuse any booking without any obligation
to give a reason and / or reserve the right to terminate any booking for
whatever reason at their absolute discretion.
6.10.
All
bookings are subject to successful security and electoral register checks
carried out by Butlins.
6.11.
In
some circumstances beyond our control, your booked accommodation may be
unavailable, in these circumstances we will contact you on before commencement
of the break with an alternative where available. If we are unable to offer an
alternative, then a full refund will be given.
6.12.
You
are advised to report all issues you may have during your break to the caravan
owners whilst still on resort to enable the caravan owners to rectify the
issue. If we are unaware of the issue, we will not accept liability if they are
later brought to our attention upon leaving the caravan.
6.13.
We
will not offer any refunds for decisions by Butlins to alter or withdrawal of
certain amenities, facilities, activities and entertainment.
6.14.
Under
no circumstances should the maximum berthage of your accommodation be exceeded.
7. During your Break
7.1.
Photographic
Identification is required in accordance with Butlins Resort Policy for the
lead guest during family entertainment breaks, and all members of the party for
adult breaks. Acceptable photographic identification are as follows: UK
Photographic Driving Licence, UK Photographic Passport. All documents should be
valid and not outside of expiry. If you are unsure whether you have acceptable
identification documents, please contact the caravan owners at least 4 weeks
before the commencement of your break. We are not liable to give refunds where
guests have been refused admission to resort.
7.2.
The
holiday caravan may be occupied no earlier than 4pm on the day of arrival on
presentation of your booking confirmation and registration form. However, you
are welcome to use the facilities on Butlins complex if you arrive before this
time.
7.3.
The
holiday caravan must be vacated no later than 10am on the day of departure in
order for the caravan to be cleaned and checked for damages before the next
guests enter. The caravan is to be left in a clean and tidy condition.
7.4.
Duvets
and pillows are provided for all beds. However, you are required to supply your
own bed linen. Towels/tea towels are not provided.
7.5.
Smoking
is prohibited inside the caravan. When smoking outside the caravan, please
dispose of any cigarette ends and do not leave them on the ground around the
caravan.
7.6.
No
pets are allowed in the caravan, to provide a great holiday experience to all
our customer, including those with allergies to pet dander, we do not permit
pets of any kind in the caravan.
7.7.
The
hirer is responsible for the conduct of all persons listed on the booking form.
7.8.
Caravan
owners, Butlins and their staff do not accept liability for any loss or damage
to the hirer's property and/ or accidents, injuries, illness, diseases, arising
from the hire of the caravan or use of the holiday park, including acts of god
or extreme weather conditions. We advise you obtain suitable holiday insurance
prior to travel to cover such eventuality.
7.9.
No
prams or buggies to be left open, and used in the caravans as this has been
known to damage doors and fittings.
7.10.
All
occupants in the caravan are expected to read and comply all safety information
in the caravan and on Resort.
7.11.
If
the hirer or a member of their party does not follow our terms and condition or
those set out by Butlins included by not limited to those in this document, you
will be asked to leave resort, forfeiting the remainder of your holiday with no
refunds.
8. Butlins Resort Policy
8.1.
Butlins
is a family resort and in keeping with this caravans may not be let to persons
under the age of 18 or to groups of the same sex. All bookings for any break
that includes under 18's should include a responsible adult who is at least 25
years of age. On all Adult Breaks, no one under the age of 18 will be allowed
onto the resort. Guests are not permitted to spend more than 28 consecutive
days at the Caravan Village.
8.2.
Only
the guests listed on the confirmation of booking may occupy the caravan
accommodation. If any other person / persons are found in occupation, Butlins
will terminate the contract, the guests and unauthorised persons will be asked
to leave the resort immediately and refunds by Butlins will not be given.
8.3.
Wristbands: As one of our safety
measures, we operate a wristband policy on all breaks. These are issued to
guests at check in. Wristbands must be worn at all times and shown when
requested by Butlins personnel. Access to and from the resort and into venues
will be denied if you are not in possession of a valid wristband. Should you
lose your wristband, please contact the Guest Services Reception – there is a
charge for any replacement wristbands issued.
8.4.
Vehicles: Must be parked in
allocated spaces. Only one car per
caravan is permitted to park on the Caravan Park. Vehicles over
6-metres and over are also not permitted to park on the Caravan Park. No
parking or driving on the grass is permitted. Cars are not permitted to be
driven around the Resorts internal roads. All drivers must adhere to the
Resorts 5mph speed limit. Entry and exit to the Resort and Lakeside Caravan
Park can only be made through East Entrance. No vehicle larger than a 7-seater
people carrier can be parked on the parking areas on Lakeside Caravan Park. No
vehicle can be used for additional or alternative sleeping accommodation. No
tents allowed. All vehicles are parked on Resort are at the owner's risk.
8.5.
Pets
are not permitted on the Caravan Village without permission from both the
caravan Owner and Butlins. Only 2 dogs per caravan are permitted and must not
be left alone in a caravan for more than 2 hours. Please note: Certain breeds
of dogs are not permitted on the Caravan Village and no dogs are allowed on the
main resort, except assistance dogs. Please check in advance which dog breeds
are not permitted. Dogs must be on a lead at all times. Butlins reserves the
right to refuse any animal considered dangerous.
8.6.
Ball
games are to be played on the designated areas and not between caravans.
Windbreaks may only be used during daylight hours.
8.7.
Please
do not litter the Caravan Village. Bin areas are provided and should be used
for all refuse.
8.8.
Minor alternations: Alterations such as the
withdrawal of certain amenities, facilities, activities and entertainment may
be made by Butlins for reasons beyond Butlins control.
8.9.
Behaviour: Please show
consideration to other guests and Butlins team members and treat the facilities
with respect. Offensive or illegal behaviour and excessive noise will not be
tolerated. If guests fail to comply with these rules, their contract may be
terminated and they and their party will be asked to leave the resort
immediately (without refunds). Contracts will also be terminated if Butlins has
a reasonable suspicion that any guest has committed or intends to commit an
offence.
8.10.
Electrical appliances: Guests are advised not
to bring electrical appliances to the resort. If guests do so, they use the
equipment at their own risk.
8.11.
Necessary co-operation: Butlins reserves the
right to require that any guest be interviewed by us, on Butlins premises, to
enable us to look into instances of damage or nuisance to Butlins property or
guests. Any person who refuses to comply, without a reasonable excuse, will be
treated as having terminated their contract. They and their party will then be
asked to leave the resort immediately and refunds will not be given. We reserve
the right of entry to our resort and the right to refuse entry to our resort
without notice.
8.12.
Weather: The availability of some
outdoor facilities and entertainment may be affected by adverse weather
conditions.
8.13.
Filming and Photography: Due to the popularity
of Butlins, we get requests from TV and other companies to film/photograph on
resort, many of which we accommodate. We also take our own Butlins promotional
photographs and films on the resort throughout the year. Please be aware that
photographic shoots and/or filming may be in progress during your holiday and
ensure that you are aware of the positioning of cameras at all times. We will
not accept responsibility if, contrary to your wishes, you appear on film or in
photographs.
8.14.
Children: Children aged 8 years
and under may not be left alone without full adult supervision.
Services/facilities for children over 5 years old are not childcare facilities.
Whilst every care is taken, children remain the responsibility of parents or
guardians at all times, in all the facilities listed in the Butlins brochure.
Butlins will not accept bookings for parties with more than 6 children under 15
years old per adult. At least one adult must occupy each unit of caravan
accommodation.
8.15.
Damage to property: Please treat your
caravan accommodation with care and respect. It may be inspected at the end of
your holiday. You will be held responsible for any damage caused to Butlins
property during your stay. Damage to your caravan may also result in the
termination of the holiday with no compensation.
8.16.
Health & Safety: For the safety and
well-being of our guests, not all facilities are available to everyone and
height restrictions do apply on all our rides and activities.
Splash Waterworld: In Splash Waterworld,
all non-swimmers under 14 years and children aged 8 years old and under must be
accompanied by an adult. Only competent swimmers may use certain flume rides.
Please be aware that loose items, including goggles, bracelets and necklaces
cannot be worn on the flumes.
Funfair: Restrictions and additional
charges may apply on certain rides and other facilities. To meet certification
requirements and maintain our ongoing improvement policy, all our funfair rides
are regularly inspected and maintained by specialist engineers. They may be
closed at certain times for work to be carried out, please check with the
resort. Rides are subject to weather conditions.
Contagious Diseases: Should Butlins
become aware, or have reasonable grounds for suspicion, that a guest has
contracted a contagious disease that has the potential to infect a large number
of people quickly, they and their party will be required to leave the resort.
If this is not possible, then restrictions will be placed upon their activities
and movements in order to prevent the disease being transmitted to other
guests. Butlins are unable to offer any refund in such circumstances and
strongly recommend that guests obtain suitable holiday insurance prior to
travel to cover any such eventuality.
8.17.
Water Policy: Butlins operates an
open water policy whereby all children must be supervised by an adult at all
times around open water and under no circumstances go swimming in lakes, ponds
or moats.
8.18.
Throughout
the year certain performances in venues may be ticketed to control the capacity
going into the venue. On arrival at the Resort you should check with Guest
Services if there are any ticketed events during your holiday. On Arena Breaks
the main event will be ticketed and a charge will be levied. All tickets are
subject to availability and booked through the owner in advance.
8.19.
Proof of Age: may be asked for when
buying alcohol on resort. The only accepted forms of ID are a photographic
driver's licence or passport.
Although
all information is correct at the time of going to print, the management
reserve the right to vary or delete any information or breaks without prior
notice.